Key terms of service

A short guide to the agreement you are signing · E.C.Consulting LLC

This document explains the essentials in plain language and is for information only. It does not replace the Agreement: the Offer, its annexes and your Application published at eccs.com.ua/oferta apply. In case of any discrepancy, the Agreement prevails. The right-hand column shows the clause where the term is set out in full.

Topic	In short	Clause
Type of agreement	A contract of adhesion: the terms are the same for all clients of your type and are not negotiated individually. Only your details, service parameters, price and start date are specific to you.	Preamble
When it takes effect	You sign the Application — that is your offer. The Agreement takes effect when we confirm it, which we do within 3 business days. Service does not start before confirmation, even if the invoice has been paid; if we do not confirm, we refund the payment within 5 banking days.	cl. 1.3
First month of service	Confirmation between the 1st and the 25th — the current month is the first one and is charged in full. From the 26th onwards we start with the following month and charge nothing for the current one. Periods before the start of service are not covered: restoring past bookkeeping is a separate service.	cl. 5.9, 5.11
What the price covers	The full cycle for your client type: bookkeeping, primary documents, bank, payroll, tax and financial reporting filed on your behalf, ongoing consultations, a dedicated accountant and a practice lead. The exact list is in the annex for your type and in the parameters of your Application.	cl. 2.1, Annexes 1—3
How much	A fixed monthly amount stated in the Application. Sole proprietors have standard levels. Companies and non-profits get an individual calculation with limits on deals, employees, currency operations and consultation hours.	Annex 4
When the price changes	Exceeding a limit by up to 20% changes nothing. If you stay above the limits for two consecutive months, the price changes from the first day of the following month, and we notify you in advance with the figures. Reductions work the same way at your request. We never recalculate retroactively, in either direction.	cl. 4.2—4.7, Annex 4
How volume is counted	A document belongs to the month in which you send it and we process it, not the month it is dated. Documents received after the 5th count towards the following month.	cl. 5.1—5.2, Annex 4
What changes the price at once	VAT registration, starting to use a cash register, your first foreign currency operation, a change of tax regime, headcount above the limit. You must tell us within 5 business days; the price changes from the next month.	Section 7, Annex 4
What is not included	Legal services and court representation, tax planning and optimisation, support during audits, restoring bookkeeping for past periods, written opinions, documents for loans and tenders. We can do these, but under a separate arrangement.	cl. 2.3
If you have several companies	Each company is served as a separate client: a separate calculation is made and a separate application is filed for each, with its own price and its own limits. The simulator can show the volume for several companies at once, but that is a budgeting guide, not a contractual term.	cl. 1.7, Annex 4
Consultations	Included within the hours stated in your Application, during business hours, on your own bookkeeping, taxes and reporting for the current period. Unused hours do not carry over.	Section 8, Annex 4
Client portal	You assign tasks, send documents, track statuses, approve reporting and access the archive there. Access is opened within one business day after confirmation. Anything placed in the portal counts as received on the day it appears.	cl. 3.17—3.22
Who does what	The allocation of duties is configured when you join: for every item you can see who performs it — us, you, or nobody because it does not apply. You can change it in the portal, effective from the next month.	Annex 5
What we are not liable for	Your business decisions and chosen tax strategy, consequences of documents sent late or with defects, suspension of tax invoice registration, use or non-use of a cash register. Our financial liability is capped at one month’s fee.	Section 7
Term and termination	The Agreement runs for 12 months and renews automatically unless either party objects 30 days before the end. Either party may terminate with reasonable notice. Once accounts are settled we return your accounting database and documents.	Section 9, cl. 4.1.6
Language	The documents are available in Ukrainian and English. In case of discrepancy, the Ukrainian text prevails.	cl. 11.7

Full text: eccs.com.ua/oferta. Questions: at@eccs.com.ua, +380 67 403 61 26.